Privacy Policy

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PRIVACY STATEMENT

Inclusive Mediation is committed to keeping your personal information safe. We want to be clear about how we collect your data, how we store it and what we do with it. This privacy statement applies whether you want information, support or training from us, to use our services, or work for us. If you are engaged in mediation, further confidentiality terms will also apply. 

Inclusive Mediation acts as a data controller and data processor for different types of mediation services we provide in accordance with our organisational interests. This privacy notice explains how we collect, use and keep your personal information safe. 

If you have any queries about our Privacy Notice, please get in touch with our Data Protection Officer at: info@inclusivemediation.com or call 07876 457 246.

INFORMATION COLLECTION: 

(a) Information you give to us directly 

We will collect and store information that you give us when you do the following things on our website or in writing:  

• make an enquiry; 

• give us feedback or make a complaint; 

• enter into a contract with us. 

(b) Information you give to us indirectly

We store information about how you navigate our website, although this cannot be used to personally identify you.

Some categories of personal information such as sexual orientation, racial or ethnic origin, religious or political opinion, data concerning your health (mental or physical) or your sex life are considered as ‘sensitive’ information, and the company will only collect such information where it informs the provision of the service to you. If it is necessary for us to collect further details, we will inform you and explain why this information is required.  

USE OF PERSONAL INFORMATION 

Inclusive Mediation will use your personal information to do the following: 

• provide you with information or services you have requested or that we feel might be of interest to you; 

• respond to direct requests where you contact us with a query;  

• carry out general administrative tasks like essential record-keeping, as well as complaints and feedback; 

• make our marketing campaigns more targeted (we will only send you marketing information if you have given us specific consent to do); 

• transact: we will use your personal information to take payments from you for our services; 

• keep you safe: in the event that we reasonably think you (or someone else) is at risk of serious harm of breaches, we will let you know;

• monitoring and evaluation: we use your personal information to inform and develop our service delivery; 

RETENTION OF PERSONAL DATA 

We are committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected. This is in line with guidance from the Information Commissioner’s Office (“ICO”). The company may hold some types of data for up to three years. 

SHARING OF INFORMATION 

We will only use your personal information for the purposes for which it was obtained in the first place. We will not share it with any third parties and you will not receive any communications from other organisations as a result of providing data to us. 

There are two ways in which your data might be shared: 

• In the event that we use third party suppliers to help deliver our services;

• Where we are legally bound to disclose your personal information, for example, in order to keep you safe if we consider you (or someone else) is at risk of serious harm, or in respect of criminal investigation.  

KEEPING PERSONAL INFORMATION SAFE 

We have both digital and operational safeguards to make sure your data is secure. The company is at all times committed to ensuring that it uses the most up to date and appropriate technology in order to keep your data secure. Access to information is reviewed on a regular basis and limited to those people who actually need to access it and are assigned the permission to do so. All details are password protected. 

There are always inherent risks to passing information over public networks and we cannot guarantee the absolute security of data handled in this way. 

YOUR RIGHTS AND THE MANAGEMENT OF YOUR DATA 

You have the right to request access to the personal information that we store and process about you. You can ask for corrections to be made to the information we hold or for your personal information to be deleted. You can also ask us to restrict the processing of your personal information or to object to the processing of it altogether. 

We will not charge you for either considering or complying with a request unless it is deemed to be excessive in nature. We will ask you for proof of identity and upon this being successfully verified, you are entitled to obtain the following information about the personal data we hold: 

• The purposes of the collection, processing, use and storage of your personal data. 

• The categories of personal data stored about you.

• The recipients (or categories of recipients) to whom your personal data has been or may be transmitted, along with the location of those recipients. 

• The envisaged period of storage for your personal data or the rationale for determining the storage period.

If you would like to make a request relating to any of the rights above, please send a request by emailing admin@inclusivemediation.com  

HOW TO MAKE A COMPLAINT 

 If you have any questions about this privacy statement or the way in which the company handles your personal information, or if you wish to make a complaint, please email   admin@inclusivemediation.com    

If you are unhappy with our response, you may then raise your concern directly with the Information Commissioner’s Office: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by visiting the ICO website at www.ico.org.uk. 

Our Privacy Statement may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.